Frequently Asked Questions (FAQ)
Account Management
How can I delete my account?
You can delete your account yourself from the customer area:
- Log in to your account.
- Go to “My account” or “Profile.”
- Find an option such as “Delete account” or “Close account.”
- Follow the on-screen instructions to confirm deletion.
Please note that deleting your account cannot usually be undone.
Alternatively, you can reach out for support via the link on strideofher.com.
Brand & Company Information
When was this brand founded and what is its philosophy?
This brand is a leading name in women’s footwear. It was founded in 1988 and is known for producing high-quality shoes for fashion-conscious women who value craftsmanship and comfort.
What distinguishes this brand compared to others?
The brand stands out through its focus on customer needs, high-quality design, excellent fit, sustainability, and European production.
Products & Craftsmanship
What makes the shoes unique?
Each shoe is crafted with selected materials, expert manufacturing, careful design, and a fit that aims to be both stylish and comfortable. Handcrafted details give each pair its unique character.
What is the “brand effect”?
The quality of materials, craftsmanship, fit, and style combine to give wearers a confident, supported feel—often referred to as the “brand effect.”
Who are the typical customers and where are the shoes available?
The core audience is demanding, fashion-oriented women. While popular in certain European markets, the shoes are also distributed in other regions where retail partners carry them.
Distribution & Partnerships
Who are the brand’s retail partners?
The brand collaborates exclusively with selected specialist shops to ensure high service quality and knowledgeable advice.
Where can I buy shoes online?
You can purchase the products through selected partner shops and on their online stores. See strideofher.com for links to participating retailers.
Does this brand produce shoes for other labels?
No. It does not engage in license production, white-label products, or manufacturing under other brand names.
Does this brand make other accessories?
The company focuses exclusively on high-quality women’s shoes and does not produce belts, handbags, or similar accessories.
Materials & Production
What materials are used?
Shoes are made from carefully selected raw materials, with real leather on both the interior and exterior. Suppliers are chosen for reliability and quality
Where are the shoes manufactured?
Production takes place in European facilities, following quality and material standards which include regular testing and compliance with industry regulations.
How is quality controlled?
Independent institutions regularly check material constituents and production compliance with environmental and safety regulations.
Is the leather chrome-tanned?
Leather used may include chrome-tanned (but not chromium VI) and vegetable-tanned materials sourced from reputable tanneries.
Shoe Features & Selection
What makes the shoes comfortable?
Comfort stems from specialized lasts, a supportive heel form, and quality materials, all intended to create an exceptional wearing experience.
What types of products are offered?
The collection includes sporty-elegant sneakers, boots, half-boots, ballerinas, sandals, and lined winter boots, among others.
What sizes are available?
Shoes are offered in a range of sizes with half sizes to enhance fit options. Some boots also come in multiple shaft width options.
How are design trends reflected?
The designer team incorporates current fashion trends into every collection while maintaining the brand’s signature combination of elegance and sportiness.
Collections & Availability
When are new collections available?
Collections are released seasonally. Styles for different seasons are generally made available according to the fashion calendar and retailer demand.
Returns & Complaints
How are complaints handled?
All complaints are taken seriously, and each item is carefully reviewed to maintain long-term customer satisfaction.
How do I process a return?
To submit a return:
- Visit the returns portal link on strideofher.com.
- Enter your order information to begin.
- Select the items you wish to return and specify reasons.
- Submit the return to receive a return label or QR code.
- Package the items securely for shipment.
- After receiving and inspecting the return, the appropriate resolution will be issued.